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  1. The contract/order confirmation between Zofax WebSolutions and the Client will be corresponding with the latest terms and conditions, the order confirmation must be signed and agreed by both the Client and Zofax WebSolutions. These conditions exclude all other terms and conditions.
  2. Zofax WebSolutions will only commence work on a project after an agreed deposit has been paid. The final payment is to be made on completion of the Project. In the case of a website it will only be switched to a Live Site once the Clients remaining balance is paid in full.
  3. A signed Order Confirmation means the Client has read the terms and conditions and is happy to commence with the Project. If for any reason a Client decides they do not want to continue a Project an Invoice for the amount of work completed will be issued. By signing an order Confirmation the Client is agreeing to pay this invoiced amount in full. This amount will never exceed the total amount quoted for in the Order Confirmation.
  4. Any Invoices issued by Zofax WebSolutions must be paid within 28 days. Any different payment terms will be outlined in the Order Confirmation.
  5. The deposit paid to Zofax WebSolutions part covers the cost of any design and development work carried out. It is not possible to refund a deposit once Zofax WebSolutions has carried out any work on the Project. After this period Zofax WebSolutions reserve the right to decide whether a refund is applicable if requested by the Client for any reason.
  6. If a client does not supply all necessary Content within 28 days of Zofax WebSolutions requesting it the project will automatically be put on Hold.
  7. If a project is put on hold by the client for any longer than 28 days, the final payment will be due within a further 28 days. However, in some Circumstances Zofax WebSolutions may decide, at their discretion to increase the amount of time that the project can be put on hold. This will subsequently be confirmed in writing.
  8. Zofax WebSolutions shall expect the client to carry out sufficient research before proceeding with a Project. This will include checking that the Project / idea / business will operate legally within the UK law. Zofax WebSolutions cannot be held liable for any illegal activities or Content involved with Project as it is the sole responsibility of the Client.
  9. Where images used on a Project that have been purchased by Zofax WebSolutions on behalf of the client, these images are strictly for use on the Project only. Zofax WebSolutions is not liable for the misuse of these images by the client or any other person/s copying, altering or distributing the images to individuals or other organizations.
  10. Zofax WebSolutions will provide Hosting for the Client's website/s on receipt of payment of the Hosting Fees. In doing so we will provide reliable and professional service to the client but cannot guarantee that the website hosting will be available at all times, especially in the event of technical failure beyond our control. The hosting provider used to host our clients websites is monitored 24 hours a day and 7 days a week by qualified support engineers. If a problem is detected with our clients website due to a hosting failure Zofax WebSolutions will endeavor to respond to any failures and will work with our hosting provider to resolve the problem ASAP.
  11. Zofax WebSolutions cannot be held liable for any losses that occur to the client as a result of a service provided by Zofax WebSolutions. Zofax WebSolutions reserves the right to decide whether any compensation is due.
  12. Where Zofax WebSolutions has been asked to provide search engine optimization for a Client, we do not guarantee any specific placement or ranking on search engines.
  13. Zofax WebSolutions may use Open Source Software in the case of some Projects.
  14. Zofax WebSolutions will provide the Client with an estimated project completion date for the Live Site if requested. We will aim to meet any given deadline but cannot guarantee and are not bound in any way to complete the project by this date. If for whatever reason this project completion date is not meet Zofax WebSolutions will not be liable for any liabilities/costs incurred.
  15. Quotations and proposals are valid for 30 days of receipt, returned order confirmation after this date will may not be accepted as a conformation of order.